LEGAL & COMPLIANCE CENTER

WhitePanther™ is committed to security, privacy, regulatory compliance, and transparent governance.

This Legal & Compliance Center centralizes our key legal, privacy, and security documentation for customers, partners, and regulators.

Operated by
HOODS HUB PRIVATE LIMITED
Chennai, Tamil Nadu, India

TERMS & PLATFORM GOVERNANCE

The following documents govern access to and use of the WhitePanther™ platform:

• Master Terms of Service
• Product Module Terms (AI, Email, Teams, Chat, Audio/Video, Payments, Time Tracking)
• Refund & Billing Policy
• Acceptable Use Policy (AUP)
• Grievance Redressal Policy

These documents define:

• Subscription and billing obligations
• AI functionality disclaimers
• Communication and collaboration usage rules
• Payment orchestration limitations
• Acceptable conduct standards
• User rights and responsibilities

DATA PROTECTION & PRIVACY

WhitePanther maintains documented privacy and data protection policies:

• Privacy Policy
• Data Processing Agreement (DPA)
• Sub-Processor Transparency Statement

Role Clarification

WhitePanther acts as:

• Data Controller for account registration and billing data
• Data Processor for customer-managed data processed through the platform

Cloud Provider Data Architecture

WhitePanther integrates with third-party services, including:

• Google LLC

Important clarifications:

• Email content remains within the user’s Gmail account.
• Files remain stored in user-controlled Google Drive accounts.
• WhitePanther does not replicate or permanently store such content.
• Only encrypted metadata references may be retained for workflow continuity.

We align our practices with:

• GDPR principles (where applicable)
• Indian data protection regulations
• Google API Services User Data Policy (including Limited Use requirements)

We do not sell or resell customer personal data.

SECURITY & RISK MANAGEMENT

WhitePanther operates under an Information Security Management approach aligned with ISO/IEC 27001 principles.

Key controls include:

• Encryption in transit (TLS)
• Encryption at rest
• Role-based access control (RBAC)
• Secure authentication and token handling
• Segregated environments (development, staging, production)
• Logging and audit trails
• Incident response framework
• Vendor risk management

Security documentation includes:

• Security Overview
• Incident Response & Breach Notification Summary

TEAMS, CHAT & COMMUNICATION COMPLIANCE

WhitePanther provides internal collaboration tools including:

• Teams workspaces
• Real-time chat
• Audio and video conferencing

These tools are governed by:

• Acceptable Use Policy
• Privacy Policy
• Product Module Terms

Important principles:

• Calls are not recorded by default.
• Users must obtain lawful consent before recording.
• WhitePanther does not actively monitor conversations except where required for security or legal compliance.

Users remain responsible for lawful communication practices.

PAYMENT & FINANCIAL TRANSPARENCY

WhitePanther:

• Acts as Merchant of Record
• Does not hold or custody customer funds
• Does not operate as a bank, escrow service, or wallet provider

Payments are processed by regulated third-party providers:

• Razorpay Software Private Limited
• PhonePe Private Limited

WhitePanther:

• Does not store full card numbers
• Does not store CVV
• Relies on tokenization handled by payment processors

Settlement timelines and transaction execution are governed by the respective payment providers.

AI TRANSPARENCY

WhitePanther provides AI-powered drafting and workflow automation tools.

AI outputs:

• Are generated automatically
• May contain inaccuracies
• Must be reviewed before external reliance

WhitePanther:

• Does not use Gmail content for advertising
• Does not resell AI-processed customer data
• Does not use customer email content for independent AI training

Users remain responsible for reviewing and validating AI-generated outputs.

INTERNATIONAL DATA TRANSFERS

Where data is processed outside India:

• Contractual safeguards are implemented
• Risk-based assessments are conducted
• GDPR-aligned transfer principles apply where relevant

Cloud-provider-hosted data remains subject to the respective provider’s international compliance framework.

REGULATORY ALIGNMENT

WhitePanther aligns its governance framework with:

• Indian Information Technology Act, 2000
• Applicable intermediary and consumer protection principles
• GDPR principles (where applicable)
• Google API Services requirements
• RBI-aligned payment handling practices

Security and compliance controls are periodically reviewed and updated.

LEGAL & SECURITY CONTACT

For legal, privacy, compliance, or security inquiries:

customersupport@whitepanther.email

HOODS HUB PRIVATE LIMITED
Chennai, Tamil Nadu, India