Incident Response & Breach Notification 

WhitePanther is a platform operated by HOODS HUB PRIVATE LIMITED. 

We maintain a structured approach to identifying, managing, and resolving security incidents. Our goal is to act quickly, minimize impact, and communicate transparently when it matters. 

Our Approach 

We follow industry-aligned practices inspired by ISO/IEC 27001 to: 

• Detect potential security issues early  

• Protect customer data and system integrity  

• Respond quickly and effectively  

• Continuously improve our security controls  

Detecting Security Events 

We use a combination of monitoring and review processes to identify unusual activity, including: 

• System monitoring and alerts  

• Security log analysis  

• Internal reviews and audits  

• Reports from users or trusted partners  

Assessing & Classifying Incidents 

When an issue is detected, we evaluate: 

• What systems are affected  

• Whether any data is involved  

• The scale and severity of impact  

Only confirmed incidents involving unauthorized access to customer data are treated as data breaches. 

Containment & Response 

If a security incident is confirmed, we take immediate steps such as: 

• Restricting or suspending access where needed  

• Securing affected systems  

• Applying fixes or updates  

• Coordinating with relevant service providers when required  

Our response is tailored based on the severity of the situation. 

Investigation 

We conduct structured investigations to understand what happened and prevent recurrence. 

This may include: 

• Reviewing system activity  

• Identifying root causes  

• Assessing impact  

All investigations are handled confidentially and on a need-to-know basis. 

Breach Notification 

If a confirmed data breach affects your data: 

• We will notify you without undue delay  

• We will share relevant details such as:  

• What happened  

• What data may be affected  

• Actions taken to mitigate the issue  

Where required by law, customers may need to notify regulators or affected individuals. We will support you where applicable. 

Third-Party Services 

WhitePanther integrates with trusted providers such as: 

• Google LLC (for calendar, and file integrations)  

• Razorpay Software Private Limited (for payment processing)  

Important to note: 

• Data stored in Google services remains under your control  

• Payment data is handled securely by the payment provider  

If an incident originates from a third-party provider: 

• We rely on their official communication  

• We share relevant updates with affected users  

Continuity & Recovery 

We maintain processes to ensure service continuity: 

• Backup mechanisms for platform-managed data  

• Recovery procedures for critical systems  

• Ongoing resilience planning  

Shared Responsibility 

Security is a shared responsibility. 

We recommend users: 

• Protect account credentials  

• Manage access permissions carefully  

• Use secure devices and networks  

Issues caused by compromised credentials or external environments may not be platform-level incidents. 

Continuous Improvement 

After significant incidents, we: 

• Review root causes  

• Improve security controls  

• Strengthen monitoring and response processes  

Our security practices evolve continuously. 

Report a Security Concern 

If you identify a potential vulnerability or issue: 

Email: customersupport@whitepanther.email 

Please include sufficient details so we can investigate effectively. 

We support responsible disclosure practices. 

Important Note 

This page is provided for transparency and outlines our general approach to incident response. 

Specific obligations and liabilities are governed by our Terms of Service and applicable agreements.