GRIEVANCE  REDRESSAL  POLICY

GRIEVANCE  REDRESSAL  POLICY 

Effective Date: 2026 

WhitePanther is a platform operated by HOODS HUB PRIVATE LIMITED. 

We are committed to handling user concerns in a fair, transparent, and timely manner. This Policy outlines how you can raise issues and how we resolve them. 

Purpose 

This Policy explains: 

• How to report a concern or complaint  

• What types of issues we handle  

• How we review and resolve grievances  

• Expected response timelines  

Our goal is to ensure accountability, clarity, and user trust. 

What You Can Report 

You may raise concerns related to: 

Account & Access 

• Unauthorized access  

• Login issues  

• Account suspension or restriction  

• Misuse of admin privileges  

Billing & Subscription 

• Billing discrepancies  

• Incorrect charges or invoices  

• Subscription or cancellation issues  

• Refund-related queries  

Data & Privacy 

• Concerns about data handling  

• Requests for access, correction, or deletion  

• Security-related concerns  

Platform Misuse 

• Spam or abusive email activity  

• Misuse of AI features  

• Harassment or misuse of communication tools  

Security Issues 

• Vulnerability reports  

• Suspicious platform behaviour  

• Potential data security incidents  

Grievance Officer 

In accordance with applicable regulations, we have appointed a Grievance Officer: 

Grievance Officer 
HOODS HUB PRIVATE LIMITED 

Email: customersupport@whitepanther.email 

How to Submit a Complaint 

Please send your grievance to: 

Email: customersupport@whitepanther.email 

Include: 

• Your name and contact details  

• Account or organization details (if applicable)  

• Description of the issue  

• Supporting details (screenshots, timestamps, etc.)  

Incomplete information may delay resolution. 

Response Timeline 

• Acknowledgment within 48 hours (Working days only) 

• Resolution or detailed response within 15 days  

If additional time is required, we will inform you. 

Investigation Process 

Depending on the issue, we may: 

• Review system logs and activity records  

• Verify account access and actions  

• Assess billing or usage details  

• Temporarily restrict access if required for security  

All investigations are handled confidentially and proportionately. 

Content & Misuse Complaints 

For complaints related to content or misuse: 

• Clearly identify the issue  

• Provide relevant references or context  

• Explain the concern  

We may: 

• Restrict or remove content  

• Take action against violating accounts  

Data Requests 

You may request: 

• Access to your data  

• Correction of inaccurate data  

• Deletion of data (where applicable)  

Requests are processed in line with applicable laws and our Privacy Policy. 

Escalation 

If you are not satisfied with the resolution: 

• You may escalate within 7 days of response  

• The matter will be reviewed internally  

• A final decision will be communicated  

Misuse of Grievance Process 

We may reject complaints that are: 

• Frivolous or repetitive  

• Malicious or abusive  

• Submitted in bad faith  

Record Keeping 

We maintain internal records of grievances to ensure: 

• Proper tracking  

• Consistent resolution  

• Regulatory compliance  

Important Note 

This Policy is provided for transparency and compliance purposes. 

It does not create additional legal liability beyond what is defined in our Terms of Service. 

Updates 

We may update this Policy from time to time. Continued use of the platform indicates acceptance of the updated version.