REFUND  &  BILLING  POLICY 

Effective Date: 2026 

WhitePanther is a platform operated by HOODS HUB PRIVATE LIMITED. 

This Refund & Billing Policy governs subscription payments, renewals, cancellations, and refund eligibility for the WhitePanther platform. 

Billing Overview 

• All subscriptions are paid in advance  

• Plans may be offered on a bi-annual, or annual basis  

• Pricing is displayed on the official website and may change for future billing cycles  

Applicable taxes (including GST) will be charged as per Indian regulations. 

Auto-Renewal 

• Subscriptions automatically renew at the end of each billing cycle  

• By subscribing, you authorize recurring billing using your selected payment method  

• You can cancel anytime before renewal to avoid future charges  

Failed Payments 

If a payment fails: 

• We may retry the transaction  

• You may be prompted to update payment details  

• A limited grace period may be provided  

If unresolved: 

• Access to paid features may be restricted or suspended  

Refund Policy 

General Rule  

All subscription payments are non-refundable unless explicitly stated otherwise or required by applicable law. 

Limited Exceptions 

Refunds may be considered only in exceptional cases, such as: 

• Duplicate or incorrect billing  

• Verified technical issue preventing access to core platform features  

• Accidental purchase reported promptly  

Conditions: 

• Requests must be submitted within 7 days of payment  

• Approval is at the sole discretion of WhitePanther  

Non-Refundable Situations 

Refunds will not be provided for: 

• Partial usage of a billing cycle  

• Unused subscription time  

• Change of mind after use  

• Feature expectations or dissatisfaction  

• Downgrades during an active billing period  

• Suspension due to policy violations  

• Failure to cancel before renewal  

Annual Plans  

For annual subscriptions: 

• Any approved refund (if applicable) may be prorated  

• Discounts applied at purchase may be recalculated  

• Administrative or processing fees may be deducted  

Plan Changes 

Upgrades 

• May take effect immediately  

• Additional charges may apply  

Downgrades 

• Effective from the next billing cycle  

• No refunds for the current cycle  

Cancellation Policy 

You may cancel your subscription at any time. 

• Cancellation stops future renewals only  

• Current billing cycle remains active until expiry  

• Cancellation does not entitle you to a refund  

Chargebacks & Disputes 

If a chargeback is initiated: 

• Your account may be temporarily suspended  

• Access may be restricted during investigation  

For abusive or fraudulent chargebacks, we may: 

• Permanently terminate the account  

• Recover associated losses  

• Take legal action where applicable  

We strongly recommend contacting support before initiating a chargeback. 

Billing Disputes 

• Billing concerns must be reported within 15 days of invoice  

• Delayed reporting may be treated as acceptance of charges  

Suspension for Non-Payment 

We reserve the right to: 

• Suspend access to paid features  

• Restrict platform usage  

• Terminate accounts for continued non-payment  

Outstanding dues remain payable. 

Promotions & Discounts 

• Offers may be time-limited  

• May not apply to renewals  

• May be revoked in case of misuse  

Policy Updates 

We may update this policy from time to time. Continued use of the platform constitutes acceptance of updated terms. 

Contact 

For billing or refund-related queries: 

Email: customersupport@whitepanther.email 

Operated by: 
HOODS HUB PRIVATE LIMITED